1. Order Placement:
- By placing an order with our candle business, customers agree to comply with these terms and conditions.
- Orders can be placed through our website or other designated channels.
- All orders are subject to availability, and we reserve the right to reject or cancel orders at our discretion.
2. Pricing and Payment:
- Prices are listed in the local currency and are subject to change without prior notice.
- Payment must be made in full at the time of purchase.
- We accept various payment methods, and details are provided during the checkout process.
3. Shipping and Delivery:
- Shipping costs are calculated during checkout and are the responsibility of the customer.
- Delivery times are estimated and may be subject to delays beyond our control.
- Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections.
4. Returns and Exchanges:
- We strive to provide high-quality products. In the event of a defective or damaged item, please contact us within 2 days of receipt.
- Returns and exchanges are subject to our inspection and approval.
5. Cancellations:
- Orders may be canceled within 24 hours of placement. Cancellation requests received after this period may not be accommodated.
6. Intellectual Property:
- All content, including but not limited to product names, descriptions, and images, is the intellectual property of our candle business and may not be used without permission.
7. Privacy Policy:
- Customer information is handled in accordance with our Privacy Policy, which can be reviewed on our website.
8. Changes to Terms and Conditions:
- We reserve the right to modify these terms and conditions at any time. Customers will be notified of significant changes.
9. Governing Law:
- These terms and conditions are governed by the laws of St.Kitts and Nevis.
By engaging with our candle business, customers acknowledge and accept these terms and conditions. For any inquiries or concerns, please contact our customer service team.
Q: Do you ship to Nevis?
- A: Yes! Candles can be shipped via boat. A shipping fee of $5.00 will be added to your total. Arrangements will also be made privately.
Q: Do you deliver?
- A: Yes, we do deliver. To the Basseterre/ Town area ONLY.
Q: How long does it take to make a candle?
- A: Process time for candle making is 1-2 hours. We also let our candles cure for 24 hours before distributing.
Q: Are your candles made from natural ingredients?
- A: Yes, our candles are crafted using high-quality natural ingredients, including soy wax, essential oils, and cotton wicks.
Q: Are your candles safe for pets and children?
- A: Our candles are made with non-toxic materials, but it's always recommended to keep burning candles out of reach of pets and children and to follow safety guidelines.
Q: Can I purchase your candles wholesale for my retail store?
- A: Certainly! We offer wholesale options for retailers. Please visit our wholesale policy page or contact us for more information.
Q: Do you offer international shipping?
- A: At this time we do not offer international shipping.
